Acewincuci is committed to protecting the privacy and security of your personal data. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and what rights you hold as a platform user.
All personal data is encrypted in transit and at rest using industry-standard 256-bit SSL protocols. Your information is stored on secured servers with strict access controls.
Acewincuci does not sell, rent, or trade your personal data to any third-party marketing organisation. Your data is used solely to operate your account and deliver our services.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days.
We collect only the personal data that is strictly necessary to operate your account, verify your identity, process payments, and comply with our licensing obligations.
We use cookies to improve platform performance and personalise your experience. Our cookie policy is clearly outlined in this document and you may adjust preferences at any time.
Our data practices comply with our international gaming licence requirements and applicable data protection standards. We conduct regular internal reviews to maintain compliance.
Acewincuci ("we", "us", "our", "the Operator") operates the online casino and sports betting platform accessible at acewincuci.cam ("Platform"). In delivering our services to players across Malaysia — including players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations — we collect and process certain personal data about you.
This Privacy Policy ("Policy") sets out in clear terms what personal data we collect, the purposes for which it is processed, the legal grounds on which we rely, how long we retain it, with whom we share it, and what rights you hold in respect of your personal data. This Policy applies to all users of the Platform, including registered members, visitors browsing the Site, and persons who contact our support team.
This Policy should be read together with our Terms & Conditions, which govern the overall relationship between you and Acewincuci. Where this Policy refers to obligations that arise from our licensing or compliance framework, those obligations are governed by the applicable law of the jurisdiction under which the Operator holds its international gaming licence.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a natural person, including name, email address, phone number, IP address, device identifier, and financial account details. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | Acewincuci and its parent entity, which determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | Any third-party service provider that processes personal data on behalf of Acewincuci, subject to our instructions and appropriate data protection agreements. |
| "Cookies" | Small text files placed on your device by the Platform for the purpose of recognising your browser, remembering preferences, and improving your user experience. |
| "KYC Data" | Identity verification documents and information collected as part of our Know Your Customer process, including government-issued identification and proof of address. |
| "You" / "User" | Any individual who accesses, browses, or registers an account on the Acewincuci Platform. |
Acewincuci collects the following categories of personal data in the course of providing its services:
We collect personal data through the following means:
Acewincuci processes your personal data for the following specific and legitimate purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration data, account preferences |
| Identity verification (KYC) and age verification | KYC documents, registration data |
| Processing deposits and withdrawals | Financial data, KYC data, transaction records |
| Delivering casino and sports betting services | Account data, usage data, game history |
| Customer support and dispute resolution | Communications data, account data, transaction data |
| Anti-money laundering (AML) and fraud prevention | Financial data, KYC data, technical data |
| Responsible gambling monitoring and intervention | Usage data, game history, account data |
| Platform security and abuse prevention | Technical data, usage data |
| Sending transactional communications (account alerts, withdrawal confirmations) | Registration data, communications preferences |
| Sending promotional communications (where consent given) | Registration data, communications preferences, usage data |
| Regulatory reporting and licensing compliance | All applicable data categories |
For each category of processing described in Section 5, Acewincuci relies on one or more of the following legal bases:
Acewincuci does not sell, rent, or exchange your personal data for commercial gain. We share your data only in the following limited and controlled circumstances:
We engage selected third-party service providers who process data on our behalf under strict contractual data processing agreements. These include:
We may disclose personal data to regulatory bodies, law enforcement agencies, or government authorities where we are legally required to do so, including under the terms of our gaming licence, applicable financial crime legislation, or valid court orders.
In the event of a merger, acquisition, or sale of all or substantially all of the Operator's assets, your personal data may be transferred to the successor entity as part of the transaction. You will be notified of any such transfer and your rights will continue to apply under the successor's privacy policy.
Acewincuci retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC and identity verification documents | 5 years from account closure or last transaction |
| Transaction and financial records | 7 years (AML regulatory requirement) |
| Game history and betting logs | 3 years from the date of each transaction |
| Customer support correspondence | 3 years from last interaction |
| Technical and usage logs | 12 months on a rolling basis |
| Marketing consent records | Duration of consent plus 3 years |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data (which cannot identify any individual) may be retained indefinitely for statistical and analytical purposes.
The Acewincuci Platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. By continuing to use the Platform, you consent to the use of cookies as described in this section.
You may adjust your browser settings at any time to refuse, delete, or restrict cookies. Note that disabling strictly necessary cookies may impair your ability to log in or use core Platform features. Instructions for managing cookies vary by browser and operating system — consult your browser's help documentation for specific guidance.
Acewincuci implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
While we apply industry-leading security practices, no internet-based system can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities in accordance with our legal obligations within the required timeframes.
As a user of the Acewincuci Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team via the channels listed in Section 15.
You may request a copy of all personal data we hold about you. We will provide this in a commonly used electronic format within 30 days of a verified request.
You may request correction of any inaccurate or incomplete personal data held in your account. Certain corrections may require supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to our legal retention obligations under AML and gaming licence requirements.
You may request that we restrict processing of your data in certain circumstances — for example, while a correction request is being evaluated or a complaint is under review.
Where processing is based on your consent or a contract, you may request your personal data in a structured, machine-readable format to transfer to another service provider.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
We will acknowledge all data rights requests within 5 business days and aim to resolve them fully within 30 calendar days. Complex requests or those requiring identity verification may take longer, in which case we will notify you of the extended timeline.
The Acewincuci Platform is strictly intended for use by persons aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately suspend the associated account, delete all related personal data, and report the matter as required under our licensing obligations.
If you believe that a person under the age of 21 has registered an account or submitted personal data on our Platform, please contact our support team immediately at [email protected] so that we can take prompt action.
The Acewincuci Platform does not include links to third-party websites, social media platforms, or external services beyond those necessary to facilitate your use of our payment methods. In the event that any third-party content or links appear on the Platform, Acewincuci accepts no responsibility for the privacy practices or content of those third-party destinations.
We encourage you to review the privacy policies of any third-party services you use in connection with your account, including the privacy policies of your chosen payment providers (such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, and others), as their data handling practices are governed entirely by their own policies and not by this document.
Acewincuci reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform services. The effective date at the top of this Policy will be updated whenever material changes are made.
Where changes are material — meaning they significantly affect your rights or how your data is processed — we will notify registered members via email and/or a prominent notice on the Platform at least 14 days before the changes take effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
If you do not agree with any amendment to this Policy, you may request account closure as described in our Terms & Conditions. All previously collected data will continue to be handled in accordance with the Policy version in effect at the time of collection until the applicable retention period expires.
For any questions, concerns, or formal requests related to this Privacy Policy or your personal data rights, please contact Acewincuci through the following channels:
Our support team serves players across all of Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, and Shah Alam — and is available around the clock. All data rights requests will be acknowledged within 5 business days and resolved within 30 calendar days, unless exceptional circumstances require an extension, in which case you will be informed in writing.
For self-exclusion requests, deposit limit adjustments, or responsible gambling-related enquiries, please visit our dedicated Responsible Gambling page or flag your request to our support team using the subject line "Responsible Gambling".
Have questions about how we handle your data? Our support team is available 24/7 to help. You can also review our full Terms & Conditions or visit our FAQ for quick answers.
For players aged 21 and above only. Play responsibly — 21+ only.